This Refund & Cancellation Policy outlines the conditions under which cancellations, returns, and refunds are handled by E Softcarts (“Company,” “we,” “us,” or “our”). By placing an order through https://esoftcarts.shop you agree to the terms described below.

Esoftcarts.shop operates as an independent reseller of antivirus software, digital license keys, and computer-related accessories.

Esoftcarts.shop is owned and operated by Disnesh Kumar a company committed to providing dependable products, transparent pricing, and a secure online purchasing experience.

Order Cancellation

Before Processing

Orders may be canceled if the request is made before processing or shipment begins. If you wish to cancel, please contact our support team immediately after placing your order.

Once order processing has started, cancellation may no longer be possible.

After Processing or Delivery

Orders that have already been processed, shipped, or digitally delivered cannot be canceled.

For digital products, delivery is considered complete once the license key, activation code, or download instructions have been issued.

Digital Products (Antivirus Software & License Keys)

Due to the nature of digital goods:

• Refunds are generally not guaranteed once a license key or activation details have been delivered.
• A refund request may be reviewed only if:
  
  • The license key is verified as invalid at the time of delivery, and
  • The product has not been activated or used.

Refund requests for digital products must be submitted within 7 days of purchase.

Non-Refundable Items

The following items are not eligible for refunds:

• Activated or used digital antivirus licenses
• Downloaded digital products
• Items damaged due to misuse, negligence, or unauthorized modifications
• Clearance or promotional items clearly marked as non-refundable

Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for the refund to reflect in your account, depending on your financial institution or payment provider.

Chargebacks & Payment Disputes

If you experience a billing concern, please contact us before initiating a chargeback with your bank or card issuer.

Unjustified or unauthorized chargebacks may result in order cancellation or account restrictions.

Subscription & Auto-Renewal (If Applicable)

For antivirus subscription services:

• Auto-renewal subscriptions must be canceled before the renewal date.
• Charges processed after renewal may not be eligible for a refund.

Customers are responsible for managing their subscription settings before renewal dates.